We offer a 21 day returns policy from the day the goods were dispatched.
We strive to produce all our goods to the highest level of quality and we are confident that you will be pleased with your purchase.
In the unlikely event you are unhappy with your goods for any reason, we will be happy to refund or exchange any items purchased directly from our website.
Items must be returned to us within 21 days of dispatch in their original condition* and packaging with all their labels intact. Please include any documentation that accompanied the item when shipped from Maians Footwear.
Please note: The returned item is your responsibility until it reaches us. THE SHOE BOX MUST BE INTACT AND PLACED IN A NEW CARTON BOX FOR THE DELIVERY. Do NOT SIMPLY SEND THE SHOE BOX. If these conditions are not met, you will be charged a 10$ fee.
For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit.
We will issue a full refund (excluding return and shipping charge) on receipt of the returned item, or exchange the item for a different size / colour if preferred (only if available).
In the event that a refund is required it will be issued in the same way as the original payment was made.
Items discounted by 50% or more are exchange only within 21 days of dispatch.
United States Returns Address:
Maians Footwear USA
1 UPS Way
Canadian Returns Address:
Maians Footwear Canada
9655 Ignace, Suite B